Frequently Asked Questions (FAQ)

1. When will my order ship?

All orders are processed within 1–3 business days (Monday–Friday).
Once shipped, you’ll receive a tracking link via email. During peak seasons or promotions, processing may take an extra 2–3 business days.

2. How long does delivery take?

Estimated delivery times:

  • USA: 5–10 business days

  • Canada: 7–14 business days

  • UK & EU: 7–15 business days

  • Australia & NZ: 8–16 business days

  • Rest of World: 10–20 business days

Delivery times can vary based on location, customs, or carrier delays.

3. How do I track my order?

You’ll receive a tracking email once your order ships.
If you don’t see it, check your spam folder or search “MiniWigs” in your inbox.
Still missing? Contact us at [email protected] with your order number.

4. Do you ship internationally?

Yes! We offer worldwide shipping.
Customs fees or import taxes (if any) are the buyer’s responsibility and are not included in the order total.

5. Can I change or cancel my order?

Orders can be canceled or modified within 12 hours of purchase.
After processing begins, we’re unable to make changes or cancellations.
If you entered the wrong address, contact [email protected] immediately.

6. What is your return policy?

We accept returns for unused, unworn, and unaltered items within 14 days of delivery.
Wigs or extensions that have been worn, cut, styled, or brushed are non-returnable for hygiene reasons.
Read the full policy here: Refund & Returns Policy

7. What if my item arrives damaged or incorrect?

We’re so sorry! Please email [email protected] within 7 days of receiving your order, including your order number and photos.
We’ll send a replacement or refund right away.

8. Do you offer exchanges?

We currently don’t offer direct exchanges.
If you want a different product or color, please return your original item (if eligible) and place a new order.

9. Are your wigs heat resistant?

Yes — most MiniWigs products are made with heat-safe synthetic fibers, suitable for low to medium styling temperatures.
Always check the product description for specific heat settings.

10. How do I care for my wig?

  • Use a wide-tooth comb or wig brush

  • Wash gently in cool water with mild shampoo

  • Let it air dry naturally (never wring or twist)

  • Store on a wig stand to maintain shape

Proper care will keep your wig soft and beautiful longer.

11. Do you offer wholesale or collaboration opportunities?

Yes! We welcome brand collaborations, affiliate partnerships, and wholesale inquiries.
Email our partnerships team at [email protected] for details.

12. How can I contact customer support?

You can reach us anytime at [email protected].
Our response time is within 24–48 business hours (Monday–Friday).